Effective Date: 01.01.2025
Fiber Specialties LLC, doing business as Fiber Specialties Fine Rug Cleaning & Repair Co., ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, and protect the information you provide to us when you visit our website, contact us, or use our services.
We collect the following types of information:
We use your information to:
No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.
If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at info@fiberspecialties.com.
By providing your mobile number, sending a text to our number, or replying to a text sent by us, and opting in, you agree to receive text messages from Fiber Specialties Fine Rug Cleaning & Repair Co. regarding appointments, promotions, and customer service communications.
Standard message and data rates may apply.
We do not sell, rent, or trade your personal information to third parties.
We may share data with trusted service providers only to the extent necessary to carry out our services (e.g., booking platforms, email providers), and they are required to protect your data and use it solely for the intended purpose.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure.
You may:
To exercise any of your rights, contact us using the information below.
We may use cookies and similar technologies to enhance your experience on our website. You can modify your browser settings to decline cookies, but some features of the site may not function properly as a result.
Our services are not intended for children under the age of 18, and we do not knowingly collect information from them.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
If you have any questions about this Privacy Policy or your information, please contact us at:
Fiber Specialties Fine Rug Cleaning & Repair Co.
Boise, Idaho
Phone: 208-545-7710
Email: info@fiberspecialties.com
Fiber Specialties LLC, dba Fiber Specialties Fine Rug Cleaning Co. and its technicians hold multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC), Association of Rug Care Specialists (ARCS), Woolsafe Firm and Service Provider Certification, and have Certified Master Rug Cleaners (MRC's) on staff.
By approving any work to be done by Fiber Specialties LLC, you are acknowledging that you that you are allowing us to care for your textiles as we would care for our own; however you will not hold Fiber Specialties LLC liable for any loss or damage as a result of industry standard and approved cleaning, treatment, and/or industry standard storage practices & techniques that may be used to service or store the textile.
Previously Damaged rugs;
Rugs incur damage from use, any kind of damage should be repaired as soon as possible to avoid further more costly damage. We sometimes will perform certain approved repairs prior to cleaning, however if repairs are not approved or desired, and client still wishes for us to perform cleaning services, even though we will attempt to not disturb the damaged area as much as possible, it is likely that the damage will get slightly worse. In the case of Moth damage, the structure of the rug may be compromised but unseen during inspection. Moth damaged rugs often have more areas "appear" after cleaning due to the loose fibers being "washed" away. Fiber Specialties LLC liable for any loss or damage as a result of industry standard and approved cleaning on previously damaged rugs.
Our facility and equipment, and private and customer property, is well maintained, properly stored, and insured, however if you feel your rug or property is of significant value, we suggest you to procure your own insurance for loss with a specific appraisal, and or talk to us about specific insurance riders. Any loss will be arbitrated by the insurance company. Our COI is available upon request.
Shrinkage of natural fiber rugs, especially for the first washing is expected. Rugs are made from different fibers, dye lots, and manufacturing techniques. As Master Rug cleaners, every attempt to mitigate shrinkage and distortion is taken very seriously. We utilize the most state of the art equipment, solutions and processes for each specific rugs expected needs. However 1-10% shrinkage can occur during the first wash. On average this is 1.5%-3 % and is to negligible to notice.
*Payment is due in full at time of customer pick up (after cleaning) or at time of delivery.
*Certain jobs may require a deposit at Fiber Specialties (at our discretion) for work to commence.
*The first 30 days of storage after a cleaning service is complimentary. A storage fee of $1.00 per day per item may be assessed for items left over 30 days after cleaning completion.
Pickup and Delivery:
Thursdays are our free pick up and delivery days. most of Boise is our service area, we try to accommodate eagle and Meridian, as well as far out Boise areas such as hidden springs, etc. We will do our best to accommodate special time requests, however ultimately this is a service where \we set the routes to best utilize our resources ( fuel, time, and labor). We reserve the right to not perform pick ups as determined by our labor resources or addresses at any given time. If home access is not available upon an agreed time that our techs arrive, and client wants to reschedule, or receive services at another time, an additional trip charge may be incurred at our standard rate of $5.00 per mile.
White Glove Pickup and Delivery; if you require a specific date or time not on Thursday, and we have the resources, travel will be charged $5.00 per mile each way to and from 2905 West Overland Road Boise, Idaho 83705, unless otherwise discussed. Pickup and Delivery does not include moving furniture. Please have all furniture, artwork, knickknacks and breakable items moved prior to pick up or delivery. Rugs should be rolled or ready to roll upon pick up. Technicians may at their own discretion decide to move small items without charge but are not obligated to do so. Fiber Specialties LLC, nor its employees, will be held liable for any damage if asked/required to move items during standard pickup and delivery. Upon delivery, Rugs will be placed as rolled in the home or business.
Rug Placement Service:
Fiber Specialties will place rugs and pads for free if the cleaning and pad were purchased through us. Our rug experts can provide a Rug Placement service for your rugs and pads inside your home or business. There is a fee of $0.50 per square foot for this service per rug and may need to be quoted for additional charges for the following but not limited to; Oversized rugs, Furniture size and weight to be moved, staircases, reduced access, etc. Fiber Specialties is not a moving company, for jobs that require extensive furniture moving, we will suggest a local company to work with. Please have all artwork, knickknacks, and breakable items moved prior to pick up or delivery. Fiber Specialties LLC, nor its employees, will be held liable for any damage if asked/required to move items during a rug placement. Fiber Specialties does not, under any circumstances, move bedframes.
Long Term Storage Service:
1. All rugs being considered for long term storage at the Fiber Specialties facility will be required to undergo a complete Cleaning, Moth treatment (if Wool) and Tyvek Storage Wrap.
2. With full payment of the above services, your first month of storage is free.
3. For the second month, and any following months, the charge will be $30.00.
4. We highly suggest leaving an alternate contact.
5. For storage needs over 30 days, Storage can be paid up front or an automatic reoccurring billing will be charged to your credit card. A credit card authorization form will be provided for this auto payment set up.
6. If any future auto payment is declined, we will contact you to correct the issue.
7. If payments cease and there have been multiple documented attempts made to contact the customer and/or alternate(s) with no remedy, after 90 days, articles will be considered “abandoned” and may not be available to the customer for pick up. Fiber Specialties reserves the right to dispose of, sell, or donate any “abandoned” rug as we see fit after this time.
Abandoned Items:
It is not our intent to take possession or dispose of our clients’ rugs; however multiple documented attempts will be made to contact customer and/or alternate(s) with no remedy, after 90 days, articles will be considered “abandoned” and may not be available to the customer for pick up. Fiber Specialties reserves the right to dispose of, sell, or donate any “abandoned” rug as we see fit after this time.
*Rugs left for 90 days or 3 months after cleaning/service completion and 30-day grace period may be considered abandoned.
Bounced or Returned Check:
If a check payment bounces or returns, Fiber Specialties will charge an additional fee of $45.00 to the customer.
Scrap Policy:
Unless specified at time of service, any scrap/extra material leftover from repair, binding, resizing, serging, etc. is property of Fiber Specialties to keep or dispose of. Please let us know AT TIME OF DROP OFF that you would like your scrap/extra material if you wish to keep it.