ProFessional rug cleaning is what we do

The first step in this process is of course getting your rugs in the hands of our highly skilled and trained technicians. This can be accomplished one of two ways. 

First, you can drop off your rugs at our conveniently located facility. You can make an appointment utilizing our online appointment scheduler or just give us a call and our staff will be available to help receive and unload your rugs Monday through Friday during normal business hours. 

The second option is to have your rugs picked up from your location and transported to our facility by our team. We offer two levels of service for this option. Standard or White Glove.  To schedule a rug pick- up please contact our office and we will go over the features and benefits of the two levels of service and schedule a rug pick-up appointment with you. 

The next step in your rugs journey will be a thorough inspection by our rug cleaning expert. Based on the unique characteristics of your rug and its restorative cleaning needs our specialists will write a prescription for your rug. This prescription will serve as a treatment plan and will be utilized throughout the entire process to ensure the proposed restorative cleaning outcome is accomplished. The technician will need to ask you a series of questions that will help us better service your rug. This inspection and Q&A interaction is particularly important for maximum success of outcome. Although best done in person with you or your representative it can be accomplished virtually as well. 

During the Inspection, Your rug will have an individual profile created in our rug tracking system. The  rug is photographed and  has its fiber content, individual  characteristics, conditions, and cleaning treatment plan entered in our software to be used during its visit but also kept as a history for future care. The rug is given a thermally printed barcode on a waterproof Tyvek tag to serve as a way to monitor its progress through every step and it location within the building. We utilize this system on any textile that comes through our shop and off site as well.

With the inspection complete now your rug will need to be relieved of the number one damage causing substance it will ever have to deal with… loose dry soil! Did you know a traditional pile rug can literally hold pounds of dirt and sand without looking dirty? This loose dry soil, when viewed under a microscope has the appearance of jagged little pieces of broken glass. These tiny particles work like micro sandpaper abrading your rugs fibers. Our technician may have demonstrated this to you during the inspection process. We employ powerful vacuuming, air dusting and other mechanical methods to dust rugs. The method utilized for your individual rug will depend on your rugs unique individual characteristics and will have been determined during the inspection process. 

Now it is time for your rug to take a bath…. literally! At this point you probably understand that we treat every rug with individualized care. So, the manner in which we clean “wash” your rug will again be determined buy its unique characteristics and cleaning needs. Fiber Specialties highly skilled and trained rug cleaning experts are proficient and knowledgeable in all the known industry endorsed methods. From our custom rug cleaning wash floor (Biggest in Boise!), to our actual rug bath tub, to our low moisture dry cleaning system, we have the right equipment, knowledge,  products and technology to service any type of rug or textile. Rugs are thoroughly rinsed to a corrective neutral PH to keep fibers as healthy as possible.

Your rug will then be properly control dried utilizing the drying system best suited for your type of rug. Our facility is equipped with a dedicated heated and humidity controlled drying chamber with the ability to dry rugs vertically in our drying tower or horizontally using our adjustable drying platforms. Throughout this process our technicians will monitor your rugs utilizing digital fiber moisture meters as well as Drying chamber  temperature, and humidity meters to confirm the drying process completion.

Once the rug has been dried our technicians will do a final inspection and perform the “final finishing” to your rug. At this point if our Rug Specialist is not 100% satisfied with the cleaning, the rug may be sent back for additional steps at no extra charge to the client. This step is a feature that truly sets our cleaning process apart. This final inspection will ensure that your rug has received the maximum benefit from any cleaning process. We will also finish your rug by trimming and securing any loose fibers and utilize proprietary techniques to set and whiten fringes when applicable.

Perhaps the greatest benefit of utilizing Fiber Specialties for your fine rug cleaning is we are Boise’s exclusive provider of the world's most technologically advanced environmentally friendly protection system…Fiber ProTector®!

Fiber ProTector® creates an invisible shield around each individual fiber, protecting it from spills causing permanent staining. It also prevents damage causing loose dry soils from easily attaching to your rug’s fibers. Having Fiber ProTector® applied to your freshly cleaned rug will be an investment that will pay dividends for the serviceability and life of your rug for years to come. You can learn more about the features and benefits of Fiber ProTector® here. 

Rug padding is often left out, or is thought to be just for keeping a rug from slipping. Having Fiber Specialties custom cut one of our premium underlayments can not only protect your rug from irregular substrates, and unnecessary wear, but also the flooring underneath! Learn More about our 100% recycled, non-toxic, washable, pet proof, and moisture barrier pad here.